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“The DV Managed and the team at (mt) help power and support my business and my clients'. It's the only hosting service I trust and would recommend.”
To get you started the right way, we're giving away our CloudTech Premium Support Kick Start package with every new DV Managed plan. You get a one-on-one consultation with a certified (mt) CloudTech engineer, an Advanced Performance Analysis to pinpoint any website issues and a server Security Audit. That's a $237 value, yours free!
After signing up for your DV Managed plan, simply contact our support staff and let them know you want your CloudTech Kick Start package. You have up to one year to redeem this offer, but only if you sign up before July 16th!
CloudTech Kick Start includes:
1:1 Consultation: Our engineers love nothing better than sharing their knowledge with customers. We'll provide an enhanced 1-hour training session to answer all your questions about how the DV works, from the most obvious to the most obscure.
Advanced Performance Analysis: Having trouble pinpointing why your website is performing slowly? You could spend days figuring it out--or you could let the CloudTech team get to the bottom of performance issues and make recommendations based on our findings.
Security Audit: A CloudTech engineer will audit your server security settings and make recommendations on how to improve security from best practices.
Choose from over 200 apps to install in seconds — from content management to image galleries, e-commerce, and more. The entire SaaS Application Packaging Standard catalog is just a few clicks away.
DV Managed includes over 200 useful applications powered by the growing APS catalog. Each app can be installed directly on your sites with just a few clicks, without the configuration hassles and other complications of traditional software installs. Popular apps include:
Plesk 11 makes server management fast and easy.
Quickly view web stats. See site visits, pages viewed, and more, instantly.
One click application installs. Install WordPress at the push of a button.
Easily add and manage email addresses for your small business or for your clients.
Set up MySQL without containers. Easy integration with phpMyAdmin.
Your DV Managed hosting service comes with award-winning 24/7/365 live support by Twitter, phone, and chat.Need even more help? Check out CloudTech Premium Support.
Profit from your DV Managed with powerful reseller features. Easy subscription creation, separate control panels, a free billing application, and resource management tools are all included.
There's no limit to the number of domains you can host, so it's easy to resell high quality (mt) Media Temple hosting on your DV Managed. Plesk control panel gives you the power to allocate separate resources for each client, run your own private nameservers, and brand the control panel with your company's identity. Provide each client with separate access to their own control panel, while you manage all of your clients from one top level view.
"Oops" happens. When it does, fix it fast with the new and improved Power Panel web interface. Create backups, reboot, repair, or rebuild — from anywhere in the world, up to 10x faster than ever before.
The easy to use PowerPanel web interface gives you the power to shift into repair mode and solve common server problems through any web browser.
Need a do-over? Optional Snapshot backups are now up to 10x faster. Want to start from the beginning? Automatically re-provision your server exactly the way it came, at any time. Just need a reboot? Stop, start and reboot your server from anywhere in the world.
The latest versions of PHP, MySQL, Perl, Python, Ruby, and more come pre-installed. But you can customize your server with any Linux-based application, server software, or OS component.
Your DV Managed server comes pre-configured with everything you need to get started. But with full root-level access, you're free to customize all you want.
Media Temple guarantees hardware, network, and infrastructure uptime of 99.999%. If we ever fall short, you get money back. That's the Media Temple 20/20 Uptime Guarantee.
This excludes any scheduled or emergency network, hardware, or infrastructure maintenance of which Customer has been notified or which have been made public via Media Temple announcement.
Credits: In the event that the DV 20/20 Uptime Guarantee fails to meet the specified target of 99.999% uptime during a service period, Media Temple will credit Customer 20% of service period fees for each 20 minutes of downtime, provided said credit will not exceed 100% of said service period fees. The credits set forth in the preceding sentence are Customer's sole remedy for any downtime experienced.
Downtime Credit Examples:
Example 1: A DV Managed customer paying $100/month experiences 20 total minutes of downtime within a billable service period. In this case, the Customer will be eligible to receive a service credit amounting to 20% of the fees for that service period, totaling $20.
Example 2: A DV Developer customer paying $1000/year experiences 20 minutes of downtime within a calendar month. In this case, the Customer will be eligible to receive a service credit amounting to 20% of the fees for that calendar month (1/12th of yearly fees), totaling $16.67.
Credit Requests and Expiration: Customer is responsible for reporting a downtime event and requesting credit(s) within five (5) days of experiencing a downtime event.
Credits are forfeited if Customer's service is terminated. Credits have no cash value and cannot be converted to refunds.
Force Majeure: Media Temple shall not be liable to Customer or any other person, firm or entity for any failure of performance under this Agreement if such failure is due to any cause or causes including, but not limited to strikes, riots, vandalism, fires, inclement weather, third-party provider outages, cable cuts, power crisis shortages, acts of terrorism, and or uncontrollable acts of God, or other similar occurrences; any law, order, regulation, direction, action or request of the United States government or of any other government (including state and local governmental agency, department, commission, court, bureau, corporation or other instrumentality of any one or more of said governments) or of any civil or military authority; national emergencies, insurrections, riots, wars; or strikes, lockouts, or work stoppages or other labor difficulties; failures, shortages, breaches or delays.
Media Temple's Terms of Service Still Apply: This Agreement is a supplement to, and not a replacement for, Media Temple's standard Terms of Service.
DV Managed hosting includes access to 24/7 expert help via chat, Twitter, or phone along with instant Support Requests, Forums, and an extensive KnowledgeBase. When we say "managed," this is what we mean.
We maintain the security and stability of the Operating System as originally provisioned. We reserve the right to automatically apply backported security fixes when available, including the Plesk Control Panel. This ensures the most stability, with the least amount of disruption to your server. Important Note: In most cases, the version numbers of updated software will not change when security fixes are applied.
Although we apply security fixes to your server Operating System, we don't upgrade the software that it's delivered with. Our main goal is server stability. From our experience even the smallest upgrades have the potential to cause serious disruptions and incompatibility with existing software. For example: If your server comes with PHP 5.x and a few months later 5.xx is released, you will be responsible for applying that upgrade if you need it, along with troubleshooting any problems that arise from it.
(mt) Media Temple provides support for the software included with your server in its original state. Examples of basic server administration would include the basic functionality offered with the Plesk Control Panel, such as adding domains to your service or configuring email users.
(mt) Media Temple does not provide advanced system administration services for your DV Dedicated Virtual server. You will be expected to troubleshoot and resolve issues when more advanced administration is required. Example: If the Apache web server begins to crash under heavy load as a result of misconfiguration, you will be responsible for resolving this issue.
(mt) Media Temple maintains all aspects of the underlying hardware that powers your (dv) Dedicated-Virtual Server. Any hardware-related issues that arise will be addressed without your intervention —we maintain an inventory of replacement components and service contracts with all of our hardware vendors to ensure that faulty hardware will be replaced in a timely manner.
Similar to custom application support, you will be responsible for supporting any script errors generated by any of the web-based applications you install on your server. For example: If you're running WordPress and you encounter error messages after installing a plugin, you will be responsible for troubleshooting these errors.
(mt) Media Temple maintains all aspects of the network your DV Dedicated Virtual server utilizes. This includes all the bandwidth and networking equipment under our control. Important Note: This support does not extend to the public internet where you or your visitors are accessing your server from.
(mt) Media Temple does not provide any data backup services for your DV Dedicated Virtual server. The Plesk Control Panel includes backup tools that you can use to setup and maintain your own data backups. In addition you may also purchase a Snapshot Backup add-on via the AccountCenter that provides additional backup and restore capabilities.
For more information on what's supported, visit our Statement of Support page
Every DV service comes with (mt)'s famous 24/7 live support. If you need help that's above and beyond, turn to CloudTech Premium Support. With CloudTech On-Demand, you can choose from more than 20 one-time services, available just when you need them. With CloudTech Always-On, you get 24/7 proactive monitoring of your server, a dedicated support hotline, and more. With either plan, certified (mt) engineers can optimize your server, install your web apps, and more, to get your site running at its best.Need even more help? Check out CloudTech Premium Support
Go Enterprise for powerful, single-tenant VPS hosting. If dedicated CPU cycles, memory, and storage aren't enough, how about an entire server? Learn more about DV Enterprise.
Enterprise is the only DV plan with:
The latest DV Managed platform take VPS hosting to a higher level. Every component—from CentOS6 and the Plesk control panel to mail, backups, and more—is engineered to be faster, easier, more efficient, and more powerful.
Unlike similarly priced virtual private server solutions found elsewhere, we believe our customers deserve a higher level of service. DV Managed hosting includes access to 24/7 expert help via phone, chat, or Twitter, along with instant Support Requests, Forums, and an extensive KnowledgeBase.
Yes. Root access is enabled. For security purposes, we do not send your default password via email. So, you will need to log into the AccountCenter and use the "reset" feature to create a new root password.
Yes, that would be our DV Developer plan. It gives you the additional flexibility of choosing an operating system: Ubuntu, Debian, Fedora, or CentOS. Our Sales Team can explain the differences and help you decide which is best for your needs.
Absolutely. Although (mt) Media Temple cannot assist in the installation of third-party applications, you are free to install and use whatever software you wish.
Check out Parallels' website for more details on what's new in Plesk 11.0.
Scale your DV Managed server with the touch of a button, without any complicated migrations. Automated, 24/7/365 upgrades are just a few clicks away in your AccountCenter, with most upgrades occurring instantly with no downtime. Need to scale to a monster, single-tenant box? Go big with DV Enterprise!
AccountCenter offers these options 24/7.You can up-scale DV Managed to the next resource level at any time. Add-on services such as Snapshot Backups, additional IP addresses, or the Plesk license for unlimited domains, are also available.
If you have a DV Managed of 4GB or smaller, the up-scale typically happens almost instantaneously. Up-scale to 8GB, 16GB, or 32GB can take a bit longer, as your IP address may change and DNS is involved. Either way, the process is automated and can be initiated via the AccountCenter, which makes it VERY easy to do. Likewise, down-scale is easy and instant.
Hundreds! The DV Managed server comes with a 100-domain license. You can easily upgrade to an unlimited license. Keep in mind that sufficient resources are also a factor. We've provided 6 levels of memory, storage, and bandwidth scalability that you can access with the click of a button: 1GB | 2GB | 4GB | 8GB | 16GB | 32GB. This way, as traffic to your sites increase, you can apply more resources to support them. Please see our product pages for pricing information.
Every DV Managed account comes with the Plesk Watchdog extension installed and enabled by default. Watchdog monitors your Plesk control panel services and the health of your DV Managed server. It ensures that your server is clean from malware, all services are up and running, and there is enough free disk space on the server. Watchdog scans your server for rootkits, backdoors, local exploits, and other malicious code, and it can be scheduled to run daily, weekly, or monthly. You can learn more about Watchdog on the Parallels Plesk Panel website.
Realtime and Historical Server Status information is also available via the AccountCenter or API 24/7/365 so you can monitor and manage the resource use of your server.
No. We respect your business, your brand, and your customers. We recommend that you install the Plesk Billing application. We've already paid the license fee, so it's free to install and use as long as your DV Managed server is active. This way, you have control of your billing and we can stay out of the way.
Many (mt) Media Temple customers resell hosting services, so the best place for advice is in the (mt) Forums. We encourage active contributions to the Forums so please, jump right in!
Virtualization technology allows the resources of a single physical server to be efficiently divided into multiple, virtual servers each running their own operating system along with dedicated memory, processor, and storage resources. Virtualization isolates each DV environment so that any issue affecting one DV server will have no impact on neighboring DV servers. It enables us to offer multiple resource levels, so that you select and pay for only the amount that you need. Virtualization also makes it much easier for us to automatically up-scale or down-scale your resource package instantly when you click the button in the AccountCenter or access the scaling method of our API.
DV Managed servers provide dedicated processor cycles, dedicated memory, and dedicated storage. So you can choose the resources you need, share nothing and control it all. Parallels Virtuozzo Containers is the most efficient OS Virtualization technology available. You can also keep a close eye on your server's performance with real-time resource statistics including memory, cpu, and network utilization available inside your AccountCenter or from the (mt) API.
We want your applications to run faster and better than anyone else's. Virtuozzo is a powerful, light-weight, high-performing virtualization system. It has a more efficient strategy for isolation that uses less server resources and does not significantly degrade performance as load on the machine rises. Other virtualization products have a severe loss of efficiency as load rises and some eventually grind to a halt before you even have a chance to use all of your guaranteed resources! Virtuozzo will out-perform them in a very dramatic way, especially during traffic spikes and high-load conditions, because it remains efficient all the way up to the cap on guaranteed resources. Also, there's a bonus with Virtuozzo: bursting. Bursting is a frequent event where memory beyond your guaranteed allocation is automatically used by your applications. Bursting is far more efficient than regular memory use, so your applications will respond to users much faster on Virtuozzo than on other virtualization systems. Turbo, anyone?
In a shared hosting environment, your websites constantly compete with hundreds, perhaps even thousands, of other customers' websites for the same limited pool of server resources. On a DV Managed server, your resources are isolated from everyone else on the server. You get additional ability to burst beyond your guaranteed resources. This design ensures you never have to worry about other customers impacting the performance of your web applications.
Shared hosting environments also limit your ability to customize server software and install new applications. With DV, you have access to the root level so you can customize existing applications and install new ones at anytime.
A DV Managed server delivers performance comparable to a dedicated physical server, plus additional capabilities due to virtualization. The software Power Panel included with each DV allows you to stop, start, and reboot your server directly through your web browser. Using the optional Snapshot Backup add-on before performing delicate system administration tasks allows you to instantly revert back to your snapshot if your changes don't work out. The Power Panel also allows you to automatically re-provision your DV server to the exact state it originally came in at anytime. If you're a developer, you can access many of these features through our API also.
DV Enterprise refers to our top-of-the-line service. It has maximum guaranteed resource allocation and is configured exactly like the DV Managed server, except that it hosts only one customer. If you need a high-performance server with generous resource allocation and want to have it all to yourself, DV Enterprise is the solution for you.
Some developer's tools, such as YUM, are pre-installed on DV Managed. Others can easily be enabled via the "admin" section of the AccountCenter. These are required in order to compile and develop applications using tools such as "make" and "gcc". For a complete listing of the tools installed, see this KnowledgeBase article.
The following software is included on each DV Managed server:
The DV Managed server includes the latest stable releases of software pre-installed, giving you everything you need to get started. See our KnowledgeBase article for a complete list of installed packages.
There are no compromises here! Our DV Managed servers are powered by Hewlett-Packard Proliant DL-Series machines featuring multi-core Intel Xeon processors and high-performance SCSI/SAS disk drives in a RAID-10 configuration. These puppies are just plain fast!
Every DV Managed server includes our exclusive, real-time server status system, providing you with an instant view of your servers health. Monitor an auto-updating stream of your server's CPU, memory, disk, load and network usage directly from the AccountCenter.
Yes, our CloudTechs have a migration service, and it's available as an add-on to your (mt) account. With CloudTech migrations, our migration specialists can move your sites, domains, and applications to (mt) for you—it's fast, easy, and we do all the work. Other premium managed care services such as on-demand server tuning and on-call hosting support are also available. See our CloudTech page for more information and ordering instructions.
In addition, some articles published in our KnowledgeBase can help you make decisions before starting a migration, and for reference during and after. We also encourage you to consult with helpful and capable members of the community via the (mt) Forums.
IP addresses are not elastic. A migration will require a change of IP addresses.
If you purchase a DV Managed server via our website or the AccountCenter, it will be provisioned in our northern Virginia data center. This may or may not be the same location as your other (mt) services. If your DV server must operate in tandem (Load-balanced or HA) with one or more of your existing DV Managed or DV Developer services, please contact our Sales office.
This is difficult to predict, due to the number of factors involved. Each case will be different. Please see our KnowledgeBase article for a thorough exploration of this subject.
Most migration methods would involve the purchase of DV Managed service while your older DV service also remains open. During this "overlap" period, both services are billable. In the event that file transfer during the migration exceeds your bandwidth allocation, the standard overage rate of $0.15/GB would apply. As always, after the old service is closed, (mt) Media Temple will pro-rate the daily cost and automatically apply any resulting credit to your account.
There are three essential feature differences:
Both services are powerful, reliable, high-performance servers. The differences revolve around OS choice, pre-installation of LAMP and Plesk, and storage allocation.
DV Enterprise is identical to DV Managed except as follows:
See our Enterprise page for more details.
Contact our Sales Team who can help explain the differences in more detail and help you decide which solution is best for your needs.